Logo
Legal & Compliance

Terms of Service & Privacy Policy

Complete agreements and data handling policies for participants and guests of Country Language Immersion Program (CLIP) in Quindío, Colombia.

Terms of Service

Last updated: October 2026

These Terms of Service govern the enrollment, participation, and stay in educational retreats and language programs operated by Country Language Immersion Program (CLIP) at Urbanización San Jorge Casa 17, Km 10 Vía Armenia–La Tebaida, Quindío, Colombia.

1. Booking, Pricing & Payment

Participation in a CLIP immersion program or weekend retreat is confirmed only after full receipt of the required reservation deposit or full program fee. All rates are quoted in Colombian Pesos (COP) or US Dollars (USD) as agreed at the time of booking. Accommodations, meals during scheduled hours, guided workshops, and learning resources are included as detailed in your specific booking confirmation.

2. Immersion Rules & Community Standards

CLIP operates as an immersive communal living experience. By participating, you agree to:

  • Language Commitment: Respect active language-practice blocks by communicating strictly in the assigned target language (English or Spanish).
  • Mutual Respect: Maintain an atmosphere of patience and zero tolerance for harassment, discrimination, or intimidation regarding accents or grammar levels.
  • Property Care & Quiet Hours: Treat the finca facilities, swimming pool, green areas, and equipment responsibly. Rest hours apply from 10:00 PM to 07:00 AM in bedroom quarters.

3. Rescheduling, Cancellations & Refunds

  • 15+ days prior to arrival: You may cancel for a 90% refund, or reschedule your stay to any open date within 12 months at no penalty.
  • 7 to 14 days prior to arrival: 50% of the booking value will be refunded or credited as a voucher for future retreats.
  • Less than 7 days prior to arrival: Non-refundable due to reserved room allocations, scheduled transport, and upfront culinary provisioning.

4. Health, Safety & Personal Valuables

Participants are responsible for disclosing any serious allergies, physical limitations, or dietary requirements prior to arrival. CLIP provides a secure, rural residential setting, but participants remain responsible for their personal electronic devices, cash, and identification.

5. Media Usage & Consent

During retreats, informal group photography and short video captures may occur. Such media is used exclusively to commemorate sessions, document cohorts, and showcase program life on our official website and social channels. Any participant who prefers not to be captured in promotional materials may notify the program director in writing upon arrival.

6. Applicable Law

These terms are governed by the laws of the Republic of Colombia. Any dispute arising from these services shall be submitted to the competent civil courts of Armenia, Quindío.

Privacy Policy (Habeas Data)

In compliance with Colombian Statutory Law 1581 of 2012

Country Language Immersion Program (CLIP), domiciled in Armenia, Quindío, Colombia (Contact: [email protected], Tel/WhatsApp: +57 312 825 1383), acts as the Data Controller responsible for the processing of personal data collected through our website and booking interactions.

1. Data Collected

We collect only information necessary for course delivery and guest accommodation:

  • Identification & contact info (full name, email address, phone number, nationality, identification number or passport).
  • Educational profile (current proficiency level, language learning objectives, certification goals).
  • Logistics & safety information (emergency contact person, dietary restrictions or relevant allergies).

2. Purpose of Data Processing

Personal data is stored and processed exclusively to:

  • Coordinate retreat dates, lodging reservations, airport pickup, and dietary preparations.
  • Provide student follow-up, pedagogical scheduling, and personalized tutor assignments.
  • Send program confirmations, logistical guides, and institutional communications.
  • Fulfill Colombian administrative, tax, and hospitality registry regulations.

3. Rights of the Data Subject

In accordance with Article 8 of Colombian Law 1581 of 2012, as a data subject you have the right to:

  • Access, consult, and verify your personal data free of charge.
  • Request the update, rectification, or correction of partial, inaccurate, or incomplete information.
  • Request the deletion of your data or revoke your authorization when processing fails to respect constitutional principles.

4. Procedure to Exercise Your Rights

To exercise your rights to know, update, rectify, or delete your personal data, send a written request to:

Email: [email protected]
Subject: Habeas Data Request / Rights Exercise
Response timeframe: Within 10 to 15 business days as stipulated by Colombian regulations.